Account and troubleshooting
Sign-in, fixes, and preferences.
Sign-in problems
Sign in to StoryTribeGo to storytribe.com, enter your email and Continue. If the address has an account you're asked for its password; if not, you create one. Continue with Google skips passwords altogether.OverviewCan't sign inMost sign-in failures are one of four things: the wrong address, a Google account entered as email, a mistyped password, or too many attempts in a row. Here's what each message means and what to do.TroubleshootingReset your passwordOn the sign-in page click Forgot password, enter your email and Send. Follow the link in the email to set a new password.Task
Something's not working
A project won't openA project that won't load shows one of a few messages: no access, not found, or a timeout. Each has a different cause; the fix is usually a fresh link, the right account, or a reload.OverviewAI image request failedA red message after Generate means the request didn't produce an image. The wording tells you which kind: capacity, content moderation, or an unknown error. Credits are not charged for a failed request.TroubleshootingAn export or download failedExport errors are almost always size or browser related: too many shots in one image batch, a download blocked by the browser, or a tab that ran out of memory. Smaller ranges and a fresh tab fix most of them.TroubleshootingImages or thumbnails are not loadingMost blank images and thumbnails fix themselves after a short wait or a reload. Here is what to try, in order.TroubleshootingStoryTribe in BraveThe canvas won't load or stays blank in Brave. Brave Shields block the canvas technology the editor uses; turn Shields off for storytribe.com and reload.TroubleshootingThe editor is slow or freezingStoryTribe runs in the browser, so a slow editor is usually the browser under load: a very long project, many tabs, or an extension. Here is what helps.Troubleshooting
Preferences
Account settingsSettings › Account shows your account name and email, lets you change your password, and holds Log out and Delete account. Profile details (photo, username, bio) live on the Profile tab.OverviewChanging your email addressYour email is how the account is identified, so Settings › Account shows it read-only. For security reasons, it can't be changed. Concept
Security
Change your passwordSettings › Account: enter your current password, then a new one twice. Passwords need 8 or more characters with a capital, a number and a special character. Google-linked accounts have no password to change.OverviewDelete your accountSettings › Account › Delete account asks you to confirm by typing your password (or the phrase delete my account for Google accounts). Deletion is immediate and permanent: projects, published pages and credits all go.TaskLog out of StoryTribeLog out from Settings > open the Account tab and click Log out. It signs you out of the browser you're using; your other devices stay signed in.Task
Also relevant
Edit your profileSettings › Profile holds your photo, first and last name, username, a 160-character bio and social links. Changes show on your public page straight away.CommunityTaskNotificationsThe bell in the app header collects likes, comments, replies, mentions, new followers, saves and workspace activity. Settings › Notifications turns each kind on or off.CommunityOverview
Common questions
Short answers about account and troubleshooting.