An export or download failed
Export errors are almost always size or browser related: too many shots in one image batch, a download blocked by the browser, or a tab that ran out of memory. Smaller ranges and a fresh tab fix most of them.
Last updated Sep 3, 2026
- "Full-quality export handles up to 30 shots at a time." Images only is capped at 30 shots per export (15 on a tablet). Use Shot range and export in parts.
- "An error occurred during export. Please try again." The file was being built in your browser and something interrupted it. Try again in a fresh tab; for a long board pick a lower resolution or a smaller range. Very large canvases at 5x can exceed what the browser will allocate.
- "Download failed." Something went wrong while the file was being built. Try again; if it keeps happening, export a smaller range of shots.
- Nothing happens when you export. The browser blocked the download. Look for a blocked-download icon in the address bar and allow it, or check the browser's download settings. On iPhone and iPad, files go to the Files app's Downloads folder.
- Frames are blank or white in the file. Those shots haven't been rendered yet. Open each one on the Canvas, wait for Saved to cloud, and export again. (Exporting a single shot without a frame shows "This shot has no frame image yet.")
- Video: "Export didn't finish." The render didn't complete on our side; the message underneath says why. Retry, and split very long animatics. See Download as MP4.
If it keeps failing
Send [email protected] the project link, the layout, format and range you chose, the browser, and the message. Storyboard exports run in your browser, so the browser and its version matter.
Did this fix it?
Need more help?
Send us a message. We reply within 3 days, usually sooner.