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Plans and billing

Plans, subscriptions, payments, and licensing.

Plans

Free, Pro and Studio comparedFree is for trying StoryTribe out, with 100 credits a month, 10 shots per project and watermarked exports. Pro removes the limits and the watermark, with 1,500 credits a month. Studio adds a shared workspace with live co-editing and 2,500 credits per seat.Overview Free plan limitsOn Free you get the whole editor with a few caps: 10 shots per project, 100 AI credits a month, watermarked exports at 1x or 2x, video at 720p, and image exports in batches of 30.Concept The AI Pro plan (legacy)AI Pro closed to new subscribers when Studio launched. If you're on it you keep it, with 3,000 credits a month and larger top-up packs, until you cancel or change plan.Concept

Your subscription

Upgrade your planOpen Dashboard › Menu › Pricing, pick Pro or Studio and monthly or yearly, and pay through Stripe. The new plan applies as soon as payment clears.Overview Cancel your subscriptionSettings › Billing › Cancel subscription. Your plan runs to the end of the paid period and you can reactivate any time before then.Task I upgraded but the app still says FreeAfter you pay, the app hears from Stripe a few seconds later and re-checks your plan about once a minute. If it still says Free, wait a minute and reload, then work down this list.Troubleshooting Manage your subscription, invoices and payment methodSettings › Billing shows your plan, price and renewal date. Manage billing opens the Stripe portal for invoices, receipts and your card.Task

Payments

Fix a failed paymentIf a renewal fails you'll see Your last payment failed. Update your card to keep your plan. Click Update payment, add a working card in the portal, and the retry goes through automatically.Overview I was charged and didn't expect itEvery StoryTribe charge comes from one of five things: a renewal, a trial ending, a seat added to a workspace, a credit top-up, or a plan change. Here is how to tell which one it was and what to do next.Troubleshooting

Also relevant

Buying top-up creditsOn a paid plan, click the credits button in the editor header or Top up in Settings › Billing, choose how many packs, and pay. Top-ups don't expire while your paid plan is active. Free plans upgrade first.AI tools and creditsTask Manage seatsWorkspaces only, and Owner only. The Members page shows Seat usage such as 3 of 5 seats used. Manage seats changes the total. Adding a seat is charged today. Removing one credits your next invoice.Teams and collaborationOverview Understanding AI creditsAI credits pay for image generation and AI image editing. Every plan includes a monthly allowance that resets on your billing date; paid plans can add top-up packs. The credits button in the editor header shows your balance.AI tools and creditsOverview Workspace billing and lapsed subscriptionsThe Owner's Settings › Billing covers the whole workspace: the Studio plan, seat count, invoices and card. If the subscription lapses the workspace goes read-only until it's reactivated; nothing is deleted.Teams and collaborationConcept

Common questions

Short answers about plans and billing.