I upgraded but the app still says Free

What normally happens

Payment happens on Stripe's page. Coming back from a Pro checkout, the app confirms and your plan changes straight away. Coming back from a Studio checkout, workspace setup shows Confirming your subscription while it waits.

After that, the app re-checks your plan about once a minute and again whenever you come back to the tab.

What to try, in order

1. Wait a minute, then switch to another tab and back. That forces a fresh check.
2. Reload the page.
3. Open Settings › Billing and read the Current plan row. A paid plan shows an Active badge beside it.
4. Log out and back in.
5. Check that the email on your Stripe receipt matches the one in Settings › Account. Paying on a second account is the usual cause.
6. Look on the dashboard for Your last payment failed. A declined card leaves you on Free until you use Update payment.
7. Still on Free after ten minutes? Email [email protected] with your Stripe receipt and the address you sign in with.