I upgraded but the app still says Free

What normally happens

Payment happens on Stripe's page. Coming back from a Pro checkout, the app confirms and your plan changes straight away. Coming back from a Studio checkout, workspace setup shows Confirming your subscription while it waits.

After that, the app re-checks your plan about once a minute and again whenever you come back to the tab.

What to try, in order

1. Wait a minute, then switch to another tab and back. That forces a fresh check.
2. Reload the page.
3. Open Settings › Billing and read the Current plan row. A paid plan shows Active, or an amber Ends date if you have cancelled.
4. Log out and back in.
5. Check that the email on your Stripe receipt matches the one in Settings › Account. Paying on a second account is the usual cause.
6. Look on the dashboard for Your last payment failed. A declined card leaves you on Free until you use Update payment.
7. Still on Free after ten minutes? Email [email protected] with your Stripe receipt and the address you sign in with.